Shipping Policy
All premium textured canvas prints and originals are shipped via Fed Ex courier. Originals over 24” are shipped direct your door via our trusted couriers. Tracking information is provided to you once your order has been dispatched.
*During busy sale periods there may be delays in dispatching.
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Malaysia Shipping:
Free shipping applies to all products.
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International Shipping:
Yes, we ship Internationally! + Free worldwide shipping.
*Please note that there are longer than usual delivery times in the delivery network and delays may occur.
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DELAYED ARRIVAL OF ORDERS
The world continues to be impacted by COVID-19 and subsequent shipping delays are occurring. We have no control over the timeframe in which your order will be delivered. All we can do for you is to restate the information provided by courier tracking page. You are provided with this tracking information when your order is fulfilled.
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DUTIES AND TAXES:
The studio is operated in KL, Malaysia and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.
It is your responsibility to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to and from your country).
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Items are declared at purchase value for exporting and under no circumstance will documents be falsified.
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UNCOLLECTED PARCELS:
We are unable to ship your artwork again for free if your parcel was uncollected from your local post office, the address was incorrect or customs and import duties were not paid.
The cost to reship unclaimed artwork varies between countries, but you can expect anywhere from $15-$50USD depending on your location.
Return & Exchange Policy
If there is any issue with your order, something has gone wrong, or ur item wasn't as you were expecting, we will do everything we can to make it right. You are welcome to reach out via the form below so we can find a solution together.
We do not take liability for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products within the care of customers.
All product descriptions are clear and concise. It is not our duty to compensate customers who do not read the information provided within before purchase. This applies to any and all public pages within vinnpang.com.
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We are confident that you will love your new artwork and are committed to offering the highest quality fine art products for you to enjoy! Below are our policies on returns for each product. We honour a 30 day return policy on eligible products. We do our best to offer colour accurate photography of the artwork, but some calibrations may vary between devices.
To be eligible for a return, your item must be in the same condition that you received it.
Premium textured canvas print (eligibility varies) : Prints are very delicate (one could say extremely). Our quality control and sanitary standards are quite strict and most cannot be re-sold upon return. Only if the prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.
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Originals (not eligible) : All original purchases are final; as they come with a special, personalised gift just for you and Vinn personally pays a generous amount to ship them directly to your door via courier.
We do not offer returns, refunds or exchanges for change of mind purchases.
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